What neolife is
neolife is fulfillment infrastructure. We are the rail that carries a compounded-medication order from a clinic to that clinic’s own pharmacy, drafts the order for review, routes it to a licensed provider for approval, and returns tracking once the pharmacy ships.
We do not compound medications. We do not prescribe. We do not practice medicine or pharmacy. We are not a pharmacy, a prescriber, a telehealth provider, or a manufacturer. The software we operate sits on top of the clinical and dispensing relationships that already exist between a clinic, its providers, and its pharmacy. The medical and pharmacy decisions on any order belong to the licensed people who make them — not to neolife.
Any reference on our site or in our product to drafting an order is a reference to software preparing a record for a human to review. The draft is never the decision. A licensed provider makes the decision.
Compounded medications & FDA status
Many of the medications fulfilled through neolife are compounded preparations. A compounded medication is prepared by a licensed compounding pharmacy for a specific patient pursuant to a valid prescription.
Compounded medications are not FDA-approved products. The U.S. Food and Drug Administration does not review compounded preparations for safety, effectiveness, or quality before they are dispensed. Compounded medications do not carry FDA approval, are not evaluated by the FDA on a product-by-product basis, and are not required to undergo the premarket review that applies to commercially manufactured, FDA-approved drugs.
Compounding is permitted under federal and state law — including Sections 503A and 503B of the Federal Food, Drug, and Cosmetic Act — and is regulated primarily by state boards of pharmacy and, for outsourcing facilities, by the FDA. Lawful compounding is not the same as FDA approval, and nothing on our site should be read to suggest that it is.
A licensed provider approves every order. Always.
Every order that moves through neolife is approved by a licensed provider before it reaches the pharmacy. The provider is responsible for the clinical decision: whether the medication is appropriate for the patient, at what dose, and on what terms. Software may assemble and draft the order, but it cannot and does not approve it.
The clinician’s judgment governs. neolife does not override, substitute for, or second-guess that judgment, and we do not make treatment decisions on behalf of any patient or provider. If a provider does not approve an order, it does not get filled.
The dispensing pharmacy is disclosed on every order
The compounding pharmacy that prepares and dispenses your medication is identified on every order. You are entitled to know which licensed pharmacy is filling your prescription, and that information travels with the order rather than being hidden behind us.
neolife does not take title to, repackage, relabel, or alter any medication. The pharmacy is the dispenser of record and is responsible for the preparation, labeling, and shipment of the medication in accordance with applicable law and its own licensure.
Dispensed pursuant to a valid prescription
Medications fulfilled through neolife are dispensed only pursuant to a valid prescription issued by a licensed provider for a specific patient following an appropriate clinical evaluation. No medication is shipped without a valid prescription on file.
The existence of a prescription does not change a compounded preparation’s regulatory status: it remains a non-FDA-approved compounded medication, prepared by a licensed pharmacy for that individual patient.
State licensure of providers and pharmacies
The providers who approve orders and the pharmacies that dispense them are licensed in the states in which they practice and operate, and they are responsible for maintaining licensure, registration, and compliance with the laws of those states — including the requirements of the relevant state medical and pharmacy boards.
Compounding, prescribing, and dispensing requirements differ from state to state. Availability of a given medication or service may vary by state accordingly. neolife provides the software rail; it does not hold the medical or pharmacy licenses under which care is delivered.
No claims of equivalence to FDA-approved drugs
We do not represent, and you should not assume, that any compounded medication is equivalent to, interchangeable with, generic to, or a substitute for any FDA-approved drug. Compounded preparations are not rated as therapeutically equivalent to approved products and are not subject to the same testing, manufacturing, and labeling standards.
A decision to use a compounded medication rather than a commercially available FDA-approved alternative is a clinical decision for the patient and their provider to make together. Nothing on our site is an assertion that a compounded preparation performs the same as, or is a replacement for, an approved drug.
We do not market around any single drug
neolife is infrastructure for fulfilling compounded-medication orders generally. We do not build our product or our marketing around any one medication, drug class, or therapeutic category, and we do not promote any specific compounded product to patients.
What a clinic offers, and what a provider prescribes, is determined by the clinic and its providers within the bounds of applicable law. We do not direct, encourage, or incentivize the prescribing of any particular medication.
Reporting side effects and adverse events
If you experience a side effect, an unexpected reaction, or any other problem with a medication, contact your prescribing provider and the dispensing pharmacy promptly. In an emergency, call 911 or seek immediate medical care.
You may also report adverse events and product quality problems to the FDA through MedWatch, the FDA Safety Information and Adverse Event Reporting Program:
- Online at www.fda.gov/medwatch
- By phone at 1-800-FDA-1088 (1-800-332-1088)
Reporting an adverse event to the FDA does not replace contacting your provider or pharmacy, who can advise you on next steps for your care.
Not medical advice
This page and the rest of our site are provided for general informational purposes and do not constitute medical, pharmacy, or legal advice. They are not a substitute for the judgment of a licensed provider or pharmacist. Do not start, stop, or change any treatment based on what you read here. Always consult a qualified healthcare professional about your specific situation.
Contact
Questions about these disclosures can be sent to [email protected]. Questions about a specific medication, prescription, or order should go to your prescribing provider and the dispensing pharmacy named on the order.
This page is provided for transparency and may be updated from time to time. When we make material changes, we will revise the “last updated” date above.