Legal & compliance
Legal & compliance.
neolife handles protected health information, so we operate as a HIPAA Business Associate and treat the data on this platform with the care that requires. Every policy that governs the service lives here, in plain language.
Privacy Policy
What data we collect, why we hold it, and the choices you have over it.
Read →HIPAA Notice
How protected health information is used and disclosed, and your rights to it.
Read →Terms of Service
The agreement that governs your use of neolife and the obligations on both sides.
Read →Acceptable Use
What you can and can't do on the platform, and the limits that keep it safe.
Read →Cookie Policy
The cookies and similar tools we use on the marketing site, and how to control them.
Read →Business Associate Agreement
The HIPAA contract we sign with covered entities before any PHI changes hands.
Read →Data Processing Addendum
Our commitments as a data processor, including transfer terms and security duties.
Read →Subprocessors
The vendors that help us run the service, what they do, and where they sit.
Read →Compounding & Regulatory Disclosures
Plain-language facts about compounded medications and the pharmacies that fill them.
Read →AML / KYC Policy
How we verify clinics and partners and guard against financial abuse.
Read →Accessibility
Our commitment to WCAG conformance and how to reach us about barriers.
Read →Questions about any of these documents, or a request that touches your data? Write to [email protected].
Want to see how the rail handles your data?
We'll walk you through the controls, the agreements, and exactly where every order lives. A licensed provider approves every order. Always.